Our products are covered by a 7 day guarantee. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk.
In order to report damaged goods, please email firstname.lastname@example.org with details of your name, contact phone number, order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a replacement / refund for the goods unless stated otherwise.
Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving the goods.
When sending returns, the parcel is your responsibility until it reaches us, we therefore recommend that you use Recorded Delivery or obtain a proof of posting from the Post Office. Please ensure you pack your returned parcel carefully. Items damaged in the post cannot be refunded.
Your refund will be in the form of the original method of payment. Postage charges will only be refunded if goods are found to be faulty or not what you ordered.
Due to food safety concerns, ready-made cakes are not subject to return unless considered faulty or not fit for purpose.